Role Purpose & Context:

What You Own: Own your customer’s confidence from the moment they walk in to the moment they leave.

What You’ll Do: Help customers make the right technology decision — even when that means telling them to wait. Build relationships that last beyond the sale. Be the person people call first when they need tech advice. Grow your knowledge across categories we do not even sell yet.

What Good Looks Like: Customers return and ask for you by name. NPS score consistently above floor average. Zero-transaction visits end with a genuine thank you. CRM capture is 100% — every single interaction. The store is right before anyone asks you to check. Store Captain coaches you on growth — not basics.

Accountability & Responsibilities of Role:

Customer Advisory & Trust Building

The ability to hear what a customer is actually trying to achieve — not just what they are asking for. Ask the right questions. Be comfortable with silence. Prioritise understanding over answering.

The courage to give the right recommendation — even when it means not selling today. Customers who receive honest advice return. Customers who feel sold to do not.

The ability to make every customer feel known. Remember details. Follow through. Be the person they ask for by name on their next visit.

Customer Experience

A customer leaves more confident than when they arrived — regardless of what they spent.

Zero-transaction visits end with a genuine thank you.

A customer calls Starlink before making any technology decision — even one we do not sell.

Store Standards & Operations

Visual merchandising, pricing, and product displays are correct at all times. You notice what is off before anyone tells you.

The store environment is part of the experience you are responsible for. If it does not feel right, you fix it.

Operational Compliance

Store processes, SOPs, and audit requirements followed without exception — not when convenient.

CRM updated accurately on every transaction. Billing correct every time. Documentation is a form of respect — for the customer whose data you hold and for the team who relies on it.

Inventory & Asset Responsibility

Stock counts, reconciliations, and product movements documented correctly and on time.

Assigned devices and store assets treated with the same care as a customer’s trust — once lost, difficult to recover.

Team Collaboration

Work closely with the Store Captain and your teammates. Share what you know. Support a peer when they need it.

Your personal performance matters. So does the team’s. Both are your responsibility.

Product & Technology Curiosity

Genuine enthusiasm for the whole category — not just what Starlink sells. The best advisors know more than the customer expects. That knowledge creates trust.

Accountability Mindset

Take full ownership of your results. Footfall, stock, and shift timing are context — not explanation.

Discipline, reliability, and consistency are not personality traits — they are professional commitments. Show up the same way every day.

Education Background:

• English required · Arabic a strong advantage.

Work Experience:

• 1–3 years customer-facing · Electronics or premium retail preferred.
• Growth Path: Clear path to Store Captain · Leadership development.
• Targets exist. Performance matters. The advisor who earns trust consistently will also deliver numbers consistently — because trust converts.

Key Competencies:

• Delivering Results & Fostering Ownership: Drive for improving business results and attaining higher levels of performance.
• Building Customer Value: Gaining insights into internal and/or external customers’ experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
• Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.