• Build and maintain guest experience standards in order to build strong loyalty

• Address customers' queries about products, prices, availability, product uses, and services

• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations

• Advise customers on product ranges best suited to their needs

• Demonstrate usage and benefits of various brands and products

• Generate sales, while achieving line and sales targets, using make up knowledge

• Sell-out target tracking at store level

• Generate daily sales reports

• Participate in achieving incentives

• Track post-launch sales at store level

• Ensure merchandising levels in the store are met as per the brand guidelines

• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times

• Report stock shortages using the stock order form

• Ensure stock receipt as per set procedures

What you'll need to succeed

• Proven expertise in fragrance, with a strong understanding of fragrance families, ingredients, layering, and client consultation

• Strong knowledge of luxury retail standards and premium customer service

• Passion for fragrance, storytelling, and creating personalized scent journeys for clients

• Fluent English communication skills (spoken); additional languages are an advantage

Desired Candidate Profile