Work Arrangement: On-site

Job Summary

We are seeking an experienced End User / Field Support Engineer to provide technical support across various client locations in Qatar. The role involves providing first-level remote and on-site support for end-user hardware, software, peripherals, and network connectivity issues.

Key Responsibilities

• Provide first-level remote and on-site technical support for hardware, software, and network-related issues.
• Install, configure, and support Windows, Microsoft Office, antivirus solutions, and other approved software.
• Build and deploy standard workstation images in accordance with established IT procedures.
• Set up, configure, relocate, and troubleshoot PCs, printers, scanners, and other peripherals.
• Troubleshoot user login, browser, email client, and network connectivity issues.
• Maintain accurate hardware and software inventory records.
• Provide professional technical assistance to end users, including VIP users.
• Maintain support documentation and prepare periodic service and support reports.

Qualifications & Requirements

• University degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 4 years of relevant experience in desktop and end-user support, including hardware and software troubleshooting.
• Strong experience supporting Microsoft Windows environments.
• CompTIA A+ certification.
• ITIL Foundation certification.
• Relevant Microsoft 365 certification.
• CCNA certification.
• Professional proficiency in Arabic and English is required to support users and communicate effectively in the working environment.
• Strong troubleshooting, communication, and customer-service skills.