The Head Pastry Chef oversees all pastry preparation, cooking, and presentation with the objective of delivering pastry products in line with business needs and customer expectations.

Key Responsibilities:

General

• Work with the line supervisor to identify and establish medium- to short-term strategic priorities and targets in line with QC+ policies and guidelines and ensure their successful execution.

• Implement initiatives that enable maximum output and fully contribute to the delivery of department goals.

• Execute policies and procedures review to identify areas of improvement within the team and recommend changes that lead to best-practice operations.

• Develop and monitor KPIs, take corrective actions where necessary, and produces regular reports with analysis and comment on performance and results.

Operational

• Plan and implement menu changes in consultation with the Head Chef.

• Handle menu planning and food production to control food costs.

• Recommend and promote new menu ideas for events/special days.

• Supervise and coordinate all activities and personnel concerning pastry food preparation, kitchen/pastry, and pastry storeroom areas.

• Supervise all personnel to ensure cleanliness of the kitchen, equipment, and food safety.

• Keep records of pastry training and manage training sessions.

• Sample and observe pastry food to ensure conformance to recipes and standards.

• Supervise inventories and purchases of food items, kitchen supplies, and equipment.

• Follow up with maintenance team to repair and maintain kitchen equipment.

• Alert top management of any serious concern with guests or employees.

• Build working relationships with external food and beverage suppliers with the objective of cost control.

• Attend conferences, meetings, and seminars to remain abreast of industry trends and latest developments.

Staff Management

• Motivate staff and empower direct reports by providing the necessary tools and support required to meet business goals.

• Establish clear directions, prioritize tasks, assign, and delegate responsibility, monitor individual performance, provide regular feedback, and take prompt action where necessary.

• Build opportunities for staff members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.

• Provide guidance and ensure staff members comply with QC+’s policies, processes, practices, and systems.

Qualifications:

• High school diploma or a relevant discipline

• A minimum of 6 years’ relevant experience as a Head Pastry Chef

• Well-developed computing skills, including the understanding of relevant IT products and software (Microsoft Word, Excel, PowerPoint, and ERP/Oracle)

Key Attributes:

• Knowledge of cooking techniques, team management, vendor relationships, health and safety, and cost control

• Ability to work under pressure while maintaining high-quality output