INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

Our Retail Manager is responsible for ensuring that Store Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. Our Retail Manager is also responsible for establishing a bridge between back-office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions.

Key Responsibilities

• Understand the brand strategy and cascade within the given network
• In conjunction with Marketing, ensure the full implementation of the marketing and CX strategies and programs
• Implement Brand guidelines taking in consideration each market specifications
• Agree on a yearly calendar of sales with commercial team
• Control discount and margins to insure constant business profitability
• Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
• Manage potential shortages, review orders and inform merchandising team on the status
• Record, monitor and analyze market trends, competitors activities
• Provide commercial with quantitative and qualitative reports using data from market studies and inhouse systems
• Define sales target per sales team member
• Manage the P&L for the brand at hand
• Monitor the performance of the brand and send recommendation
• Manage the organization's resources within budget guidelines
• Provide prompt, thorough, and accurate information to keep management appropriately informed of the brands financial position
• Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
• Monitor team members performance and provide formal and informal feedback and appraisal in order to maximize efficiency
  
  

What You’ll Need To Succeed

• 7+ years of retail experience, with at least 2–3 years in a multi-store management / Retail Manager capacity
• Proven experience managing the commercial performance of multiple stores
• Strong understanding of retail KPIs including sales, conversion, ATV, UPT, productivity and profitability
• Experience managing budgets and P&L
• Strong people leadership experience, including managing and developing Store Managers
• Experience in stock management, sell-out analysis, forecasting and working closely with merchandising/commercial teams
• Strong understanding of customer experience and retail operational standards
• Ability to analyze performance data and translate insights into corrective actions
• Strong commercial awareness with good knowledge of market trends and competitor activity
• Excellent communication and stakeholder management skills
• Experience within fashion, luxury or premium retail
• GCC retail experience is mandatory
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.