The Restaurant Manager is responsible for managing the restaurant outlet with a focus on service standards, customer satisfaction, staffing, operational needs, and financial targets.
Key Responsibilities:Ensure that the staff deliver the brand promise and always provide exceptional guest service. Ensure that the staff provide excellent service to internal customers in other departments. Observe employee-guest interactions and coach staff in guest service skills as necessary. Ensure that all guest and internal customer complaints and enquiries are handled in a timely, courteous, and efficient manner, following through to ensure problems are resolved satisfactorily. Ensure that the outlet is operated in line with goals to maximize profitability while delivering on the brand promise. Assist the General Manager of Hospitality in preparing the Annual Business Plan and budget for the outlet. Support the General Manager of Hospitality in analyzing outlet business performance to facilitate accurate and meaningful forecasting. Proactively manage outlet financial targets and costs based on key performance indicators. Ensure that the operation complies with company and regulatory policies relating to financial record-keeping and money handling. Actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits across the entire operation. Seize marketing and promotional opportunities to raise awareness and drive outlet revenues. Proactively support the General Manager of Hospitality and the Head of Marketing & Communications to implement the Annual Marketing Plan for F&B operations. Manage the outlet, pursuing excellence and quality in all aspects of the operation. Coordinate proactively and collaboratively with consultant-partner organizations to implement restaurant concept and ensure full delivery of brand promise. Ensure that the outlet and surrounding area are always kept clean and organized. Oversee the preparation and implementation of outlet manpower rosters to effectively meet operational needs. Monitor outlet operations, especially during peak business periods, making resourcing adjustments where necessary. Ensure that the operation and its staff flexibly support and collaborate with other departments. Ensure that the staff are up to date with the availability of seasonal and new items on the menu. Collaborate closely with the Head Chef/Executive Chef and team to optimize the outlet’s operation. Monitor and maintain the quality standards of food and beverage products served in the outlet, providing feedback to the Head Chef/Executive Chef and Team where appropriate. Implement quality management and regulatory compliance strategies by ensuring that all internal and international standards are effectively implemented, e.g., HACCP, health and safety standards, etc. Manage inventory, placing orders for supplies as required by operational needs and building good relationships with external suppliers and vendors. Maintain equipment to a high standard, obtaining technical support (as per operational procedures) to fix any equipment malfunctions in a timely manner. Establish clear direction, prioritize tasks, assign, and delegate responsibility, monitor individual performance, provide regular feedback, and take prompt action where necessary. Control costs by ensuring that the outlet operation minimizes waste, spoilage, and breakages. Drive operational profitability by upselling when opportunities to do so arise. Ensure that the operation complies fully with Company’s policies and procedures. Actively participate in F&B management meetings. Support banqueting and other activities as assigned by the General Manager of Hospitality. Perform any other duties assigned by the General Manager of Hospitality as necessary. Encourage and motivate employees, building trust, respect, and cooperation within the team. Ensure that a positive and harmonious work environment is maintained within the operation. Review and approve all HR-related issues ranging from staff personal issues (leaves, loan approvals) to manpower planning. Support the General Manager of Hospitality with the recruitment, selection, and orientation of outlet staff. Oversee the punctuality and appearance of outlet staff, ensuring that the correct uniform is worn and that staff maintain a high standard of personal appearance and hygiene, according to agreed upon grooming standards. Maximize the effectiveness of outlet staff by developing their skills and competencies through appropriate training, coaching, and/or mentoring. Conduct annual performance management reviews for outlet staff and support them in their professional development goals. Plan and implement effective training programs for staff members. Ensure that staff follow all company and local policies, rules, and regulations, including those related to health and safety, security, etc. Attend training sessions when required and keep up to date with industry developments/practices.
Qualifications:Degree in hospitality or relevant certification is preferred At least 6 years of relevant experience in the hospitality/restaurant industry
Key Attributes:Well-developed computing skills, including the understanding of relevant IT products and software (Microsoft Word, Excel, Power Point, and ERP)