Key Roles & Responsibilities:Milaha Management System (MMS) 2.0 Governance• Lead and responsible for overall management of MMS Central - Milaha’s official documentation registry/depository – inclusive of building, maintaining, and upkeeping MMS Central as a “single source of truth” within Milaha • Maintain and administer central document portal and ensure strict quality control over contents of the portal.• Support the end-to-end documentation lifecycle, from tracking requests, write-ups, reviews, approvals to final publication of all documents under team’s control. Set up periodic reviews to ensure all documents continue to be valid and accurate.• Responsible for receipt, review, and update of process documents including, but not limited to, process flow charts, process measurements, Policy. Manual, Procedures etc.• Ensure all approved documents submitted for upload to MMS Central comply to approved Delegation of Authority (DOA). Perform other duties as assigned by line management
Process Architecture• Build Milaha Process Architecture to bring transparency into process documentation quality, process maturity, renewal of documents, issue logging and resolution. • Generate intel, insights and statistics from MMS 2.0 library such as process mapping for performance/KPI data, customer satisfaction scores (CSATs) and/or heatmaps on areas needing attention – subsequently work with relevant accountable person on action plan until resolution.• Responsible for review and gap assessment (between ‘standard’ and ‘submitted’) for all documents submitted by the BUs. Including, but not limited to, Process Flow Charts, Measurements, Policy etc.• Conduct thorough analysis of documents submitted, identify areas for improvement, and recommend corrections to documents in line with approved templates/ mandatory minimum standards.• Support team in quantifying the impact of new or revised processes and change management requirements.
Program/Project Support• Lead assigned activities, including Share Point updates, meeting- set up, minute and follow-up.• Responsible to manage/ assist in development / support of new initiatives as agreed with leadership such as process mapping, process documentation and others as agreed.• Provide implementation support/ lead or monitor implementation for agreed initiatives and business unit.

Minimum Qualification/Experiences/Skills1. Education Qualification:• A bachelor’s degree• Project Management Certification is desirable.• Green Belt Certification is desirable
2. Professional experience: • 3-5 years’ experience in process analytics/ documentation/ project management• Formal training in Business and Process Management will be added advantage.• Experience in driving process improvement, demonstrated and progressive work experience in process control and documentation/process lifecycle.• Opportunity assessment across business landscape
3. Computer skills:• Working/ advanced Share Point knowledge• Advanced knowledge on other MS Office tools like Excel, Visio, Project, Power Point
4. Language skills: • English critical, Arabic a plus.
5. Market/Industry/Functional knowledge:• Understanding about process and its interdependencies• Some understanding of shipping and logistics business