Job Summary We are looking for an Associate – Outsourcing to support the day-to-day operations of the Outsourcing/Account Management function. The role will assist in client account management, service delivery coordination, client communication, contract documentation, and business development research. Candidates with experience in the outsourcing, staffing, manpower, recruitment, IT services, or Oil & Gas industry are preferred. Candidates currently working with competitor companies or within the same industry are strongly encouraged to apply. Key Responsibilities Support the Analyst and Executive in managing client accounts and outsourcing service delivery. Assist with day-to-day client communication, inquiries, meeting coordination, and follow-ups. Coordinate with internal teams to ensure timely and accurate delivery of outsourcing services. Monitor client service issues and support timely resolution. Maintain accurate documentation related to contracts, client interactions, service delivery, and account activities. Assist in preparing reports, presentations, and account-related documentation. Conduct market and industry research to identify potential business opportunities. Monitor market trends, competitor activities, and industry developments. Support business development initiatives and lead-generation activities. Monitor client satisfaction and collect client feedback. Assist in identifying opportunities for account growth, cross-selling, and service improvement. Ensure outsourcing activities comply with company policies, contractual requirements, and applicable regulations. Maintain accurate records in CRM and internal systems. Preferred Industry Experience Candidates with experience in the following industries are preferred:Outsourcing / Staffing / Recruitment Manpower Services IT Services / IT Outsourcing Managed Services Oil & Gas Professional Services Human Resources / Workforce Solutions Candidates from competitor outsourcing/staffing companies are highly preferred. Key Skills Outsourcing Operations Account Management Support Client Relationship Management Client Communication Service Delivery Coordination Contract Documentation Client Follow-up Customer Service Business Development Support Lead Generation Market Research Competitor Analysis Sales Support CRM Management MS Office Reporting & Documentation Stakeholder Coordination Problem Solving Time Management Multitasking Organizational Skills Communication Skills Key Result Areas (KRAs)1. Client Support Support achievement of 90%+ client satisfaction. Ensure 95% of client inquiries are responded to within 24 hours.2. Service Delivery Support Contribute to achieving 90%+ service delivery success. Maintain 100% accuracy in contracts and service documentation.3. Research & Business Development Provide research support contributing to at least 1 new business opportunity per quarter. Deliver accurate and timely research reports with 95%+ accuracy.4. Compliance & Documentation Maintain 100% compliance with company policies and applicable regulations. Ensure all required documentation is complete and accurate. Qualifications & Experience Bachelor's degree in Business Administration, Human Resources, Marketing, Management, or a related field.1–2 years of experience in outsourcing, staffing, recruitment, account management, client servicing, or a similar support role. Experience in Oil & Gas or IT is preferred. Experience with an outsourcing/staffing competitor is highly preferred. Proficiency in MS Office and CRM software. Strong written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Strong client-service orientation and attention to detail.