Job purpose: IT Service Management (ITSM) is a set of practices and processes to align IT services with an organization's and its customers' needs. ITSM means the firm is committed to delivering high-quality IT services that meet business objectives and contribute to organizational success. ITSM includes a range of tasks, such as service strategy, design, transition, operation, and continuous improvement.

Key accountabilities Experience, qualifications and skills:

Experience: Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document Take ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team. Strong skills in APIs, Linux CLI, Windows CLI, and Virtualization. Hands-on experience in any one of scripting - Python, JavaScript, Shell scripting, PowerShell scripting etc. Understanding of how to use REST/ SOAP API, concept of XML and JSON. Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently. Expert in Ops Bridge suite of products with in-depth hands-on experience of at least 2-3 products in Ops Bridge suite. Configure High Availability, SSL SSO for Ops Bridge Suite of Products Conduct product Knowledge Transfer session with the end customer. Unix (RHEL) and windows OS knowledge and experience. Experience on PostgreSQL. Experience in working with Product Support and R&D for product related issues. Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc.

Skills: sMax Rules, Libraries UCMDB CMDB sMax Kubernetes ITIL

Desired Candidate Profile

• Experience: Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document
• Take ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team.
• Strong skills in APIs, Linux CLI, Windows CLI, and Virtualization.
• Hands-on experience in any one of scripting - Python, JavaScript, Shell scripting, PowerShell scripting etc.
• Understanding of how to use REST/ SOAP API, concept of XML and JSON.
• Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently.
• Expert in Ops Bridge suite of products with in-depth hands-on experience of at least 2-3 products in Ops Bridge suite.
• Configure High Availability, SSL SSO for Ops Bridge Suite of Products
• Conduct product Knowledge Transfer session with the end customer.
• Unix (RHEL) and windows OS knowledge and experience.
• Experience on PostgreSQL.
• Experience in working with Product Support and R&D for product related issues.
• Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc.
• Skills: sMax Rules, Libraries UCMDB CMDB sMax Kubernetes ITIL
• Qualifications and certifications: Bachelor s degree in computer science
• Certification in programming PMI/ ITIL Foundation Certified is a plus