Job description

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Public Relations Officer.

The Public Relations Officer (PRO) is responsible for managing all government-related transactions and ensuring full compliance with local laws and regulations. Acting as the hotel's official representative with government authorities, the PRO facilitates visa processing, residency permits, labor and immigration documentation, licensing requirements, and other statutory approvals for colleagues and the business.

The role serves as the primary liaison between the hotel and government entities, ensuring timely completion of all administrative procedures while maintaining accurate records and providing guidance to internal stakeholders on regulatory requirements. The PRO supports operational continuity by ensuring compliance with employment, immigration, and municipal regulations, while delivering efficient and confidential service in line with the standards of Raffles & Fairmont Doha.

Key Responsibilities:

• Liaise with government authorities for all immigration, labor, municipality, and licensing matters
• Process employment visas, residency permits, work permits, medical examinations, and Qatar ID applications and renewals
• Coordinate visa cancellations, transfers, and exit permits where applicable
• Ensure timely renewal of commercial licenses, permits, and other statutory documents
• Maintain accurate records of all government-related documentation and monitor expiry dates
• Keep abreast of changes in government regulations and advise management accordingly
• Build and maintain effective working relationships with government departments and external agencies
• Support colleagues with government-related processes and provide guidance on documentation requirements
• Ensure compliance with local labor, immigration, and regulatory requirements
• Maintain confidentiality and professionalism in handling sensitive employee and company information

What will you bring to this role?

• Diploma or Bachelor's degree in Business Administration, Human Resources, Public Administration, or a related field
• Minimum 2 years of experience as a Public Relations Officer (PRO), preferably in the hospitality industry in Qatar
• Strong knowledge of Qatar labor, immigration, and municipality regulations
• Experience using government portals and electronic systems
• Fluency in English and Arabic, both written and spoken
• Excellent organizational, communication, and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Valid Qatari driving license is preferred
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.