Job Description

Roles & Responsibilities

To contribute to the successful management and daily operation of the Housekeeping Department by meeting cleanliness standards, deadlines and guest satisfaction.

KEY DUTIES AND RESPONSIBILITIES

• Maintain an up to date awareness of room status to ensure efficient servicing.
• Assign responsibilities to subordinates and monitor their performance and productivity.
• Ensure the cleanliness and maintenance of all Housekeeping equipment, and schedule necessary preventative maintenance and repair work.
• Oversee assignment of the rooms to the Room Attendants for cleaning.
• Check and release vacant clean rooms for sale.
• Conduct random inspection of service rooms.
• Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
• Note down repairs, linen supplies and out-of-order rooms.
• Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
• Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
• Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests needs/requests.
• Check and counter-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
• Record activities/problems/complaints and follow-up work as necessary in the Log Book.
• Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.
• Liaise with maintenance on all out of order rooms and follow up until returned to service.
• Promote the health, safety and welfare of employees within hotel.
• Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are followed at all times
• To report for duty punctually, wearing the correct uniform and name badge at all times.