Job Description

Roles & Responsibilities

Lead and manage the front office team, including reception, concierge, and reservations staff

Develop and implement strategies to enhance guest satisfaction and operational efficiency

Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries

Train and motivate front office staff to deliver high-quality customer service

Manage guest complaints and resolve issues promptly and professionally

Coordinate with other departments to ensure seamless guest experiences

Monitor and optimize front office performance metrics and guest satisfaction scores

Manage department budgets and control expenses

Ensure compliance with brand standards and local regulations

Implement and maintain efficient front office procedures and systems

Develop and execute revenue management strategies to maximize occupancy and revenue

Handle VIP guests and special requests with utmost care and attention to detail

Desired Candidate Profile

• Bachelor's degree in Hospitality Management or related field.
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.
• Strong financial acumen and experience in budgeting and revenue management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices.
• Excellent problem-solving, decision-making, and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Multilingual abilities, with fluency in English and Arabic (preferred).
• Adaptability to changing priorities and ability to work well under pressure.
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management.