• First level customer/ supplier interface


• Solves Tier 1 escalated problems within prescribed guidelines ensuring complete customer/ supplier satisfaction and contributing towards developing customer loyalty and principal retention.


• Interface with Finance & logistics team to ensure on-time deliveries of products and collections of payments from customers and goods ordering and payments to suppliers


• Monitors internal stock level to maintain proper supply chain.


• Prepare yearly forecasts & budgets and draw up weekly/monthly action plans to achieve the same.


• Work closely with all departments, especially the project team to ensure timely execution of projects


• Provide direct supervision to senior product specialists within their department through leadership, coaching, training & development.


• Prepares technical & commercial proposals & offers


• Build and maintain relationships with key decision makers at hospitals, clinics, and other healthcare facilities


• Promotes companies' products to customers on daily basis and attends to their concerns & issues.


• Ensures proper transfer of information from clients to suppliers and vice versa.


• Informs Suppliers of any adverse product performances to take suitable action on time.


• Updates clients of latest product releases and other developments.


• Develops good relationships with Logistics team & management of suppliers.


• Identify sales leads and develop new business opportunities


• Monitor and analyse market trends and competition to stay updated with industry developments


• Communicate sales operations requirements in an accurate and timely manner as directed by management


• Follow up on agreements and tenders' submissions related to his specialty


• Prepare quotations and feasibility studies.


• Develop and implement effective sales strategies to achieve or exceed sales targets


• Conduct product presentations and demonstrations to potential customers


• Provide product support and training to customers as required


• Collaborate with cross-functional teams to develop and execute marketing campaigns and initiatives


• Prepare and submit sales reports, forecasts, and other relevant data as required


• Review receivables & payables regularly and communicate with stakeholders to ensure timely collection of revenues and payment


• Ensure product inventory related is updated by closely monitoring inventory report through supply chain data and customer service.


• Use customer satisfaction and complaints data from the quality assurance to gain insights to enable sound business decision making and maintain high level of client satisfaction.


• Monitor supplier performance evaluation and coordinate further mitigation plans.


• Coordination with the all parties including the customer service and project team for a project is related to their department till ending the project.


• Ensure that the customer is satisfied with our equipment and service after delivery.


• Monitor and prepare technical and commercial proposals & offers.


• Analyze market trend, new product-worthiness and formulate strategies for team leads to maintain high performance environment.


• Manage stock to ensure zero stock loss


• Analyze accounts receivable ageing reports and provides reports to business unit man

Skills

• University Degree with a medical background Biomedical Engineer, Radiographer, Doctor of Medicine, Bachelor of Pharmacy, Nursing.


• Advance knowledge of Medical Imaging.


• Masters is preferred but not mandatory


• Minimum of 4 years' experience handling Sales of Medical Imaging (MRI/CT/X-Ray/Cathlab)


• Language and proficiency: Fluent in both English and Arabic


• Computer proficiency level required: Advanced knowledge in MS Office suite


• Driving: Valid GCC driving license required.