You are part of the story behind every moment of wellbeing. At MGallery, each property offers a unique sense of place, and as a Senior Spa Receptionist, you create meaningful experiences from the moment guests arrive. With a warm welcome, genuine care, and a refined approach to service, you ensure every guest feels relaxed, valued, and well cared for throughout their spa journey.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and worldwide!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Welcome and warmly greet guests, creating a positive first impression.
• Handle spa reservations, appointments, and guest inquiries professionally and efficiently.
• Explain and recommend spa treatments, services, and wellness experiences.
• Coordinate appointments with therapists and ensure a smooth guest journey.
• Manage guest records, payments, billing, and spa reception procedures accurately.
• Maintain a clean, organized, and welcoming reception area.
• Communicate guest preferences and special requests to the Spa Therapist and Supervisor.
• Handle guest feedback and concerns professionally, escalating when necessary.
• Promote spa treatments, packages, and retail products where appropriate.
• Support the smooth day-to-day operation of the spa and assist colleagues when required.
• Maintain high standards of grooming, hygiene, and professional appearance.
• Follow spa policies, procedures, and health and safety standards.
• Create thoughtful, personalized moments that reflect the unique spirit of MGallery.
• Embody the MGallery spirit through warm, discreet, attentive, and refined service.

Desired Candidate Profile

Your experience and skills include the following:

• Previous experience in spa reception, front office, or guest services is an asset.
• Good knowledge of spa treatments and wellness services.
• Excellent communication and interpersonal skills.
• Warm, welcoming, and professional personality.
• Strong organizational skills with attention to detail.
• Good computer skills and ability to manage reservations and payments.
• Ability to work independently and as part of a team.
• Flexible to work shifts, weekends, and public holidays.
• Professional grooming and a positive attitude.
• Fluency in English; additional languages are an advantage.