Job Requisition ID: 177928

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Security Manager is responsible for overseeing all aspects of security operations at the Doha Festival City Mall, ensuring the safety of personnel, materials, and information from various threats including physical assault, fraud, and espionage. The role involves coordination with city management and local authorities to ensure seamless event management, traffic flow, and preventive measures to avoid incidents. Success in this role requires strong leadership, communication skills, and the ability to make emergency decisions independently. The Security Manager will serve as a key liaison between the mall management and external stakeholders including police, civil defense, and contractors.

What You Will Do:

Security Measures

Plan, direct, and oversee implementation of comprehensive security systems for protection of individuals and the business. Analyze data of internal operations and plan and direct installation of electronic security systems, including closed circuit surveillance and entry controls. Plan and direct personal security and safety of individuals, families, or group visitors of the mall. Conduct or direct surveillance of suspects and premises to apprehend culprits. Notify service providers of security weaknesses and implement procedures for handling, storing, safekeeping, and destroying classified materials. Report criminal information to authorities and testify in court as necessary.

Event Management

Plan and manage traffic, security, parking execution during events in coordination with city management, police, and civil defense. Provide support to the events teams by obtaining necessary information two weeks prior. Chair an all-department briefing one week prior and once again on the day of the event. Be onsite for pre-event briefings and area inspections ensuring all standards are met. Inspect the site after the event to ensure it is restored to its original state. Produce a report for all departments within two working days of the event.

Preventive Measures

Confirm monthly security attendance. Ensure mall security strategy and major retailers are aligned at all times. Regular follow-ups on incident preventive actions. Prepare analysis reports on incidents within the mall. Monitor vandalism and conditions resulting in theft, fire, major leaks. Manage the crisis management matrix. Coordinate with civil defense and police for incident management. Capture contractor attendance for monthly billing. Hold regular meetings with anchor tenants to ensure alignment of strategy. Conduct monthly HSE analysis.

Traffic Management

Review and upkeep traffic signage. Assist marketing and specialty leasing with traffic management. Conduct safety surveys of roads and parking areas. Manage contractors heavy vehicle access point and staff entry points. Coordinate with government and city traffic management team. Handle traffic accidents in coordination with Doha Police. Manage abandoned vehicles, ensuring they do not violate overnight stays policy. Conduct quarterly surveys of driveways and parking areas to highlight risks. Coordinate with government and city management to ensure smooth traffic flow. Assist the police with any traffic accidents within or around the mall. Prepare traffic strategies for major events and share with stakeholders.

Reporting

Prepare routine and ad hoc reports to keep management informed about mall operations. Provide weekly updates to the AGM and summarize into a monthly report.

Required Skills To Be Successful:

Leadership skills to oversee security operations effectively. Strong communication skills for coordination with multiple stakeholders. Ability to work under pressure and respond swiftly to emergencies. Proficiency in computer applications for report generation and presentation.

What Qualifies You For The Role:

Minimum 5-7 years of experience in security management. Strong leadership and communication skills. Formal training in Senior Security Management. Previous experience as a member of National Security, Police Force, or similar agency. Ability to work independently and make emergent decisions. Familiarity with computer applications and ability to generate reports. Flexibility to work long hours when necessary. Proven ability to work in collaborative and diverse team environments.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/