Job description

Video Surveillance (CCTV) & Servers Engineer

Responsibilities

• Provide Level-3 technical support for video-surveillance systems, recording servers, storage, and associated security servers.
  
• Perform advanced troubleshooting at system, application, and infrastructure levels.
  
• Conduct root-cause analysis for major and recurring incidents.
  
• Coordinate OEM support cases and ensure permanent technical resolution.
  
• Manage system configuration, firmware, software maintenance, releases, and upgrades.
  
• Develop and maintain preventive-maintenance and predictive-monitoring procedures.
  
• Maintain system design documents, SOPs, and technical knowledge bases.
  
• Mentor Level-2 technicians and assess their technical competency.
  
• Support Change Advisory Board assessments for system changes.
  
• Maintain VMS, recording servers, storage, camera systems, recording, retention, failover, and analytics
  

Requirements

• Minimum 5 years of hands-on experience with video-surveillance systems in a comparable environment.
  
• Valid Milestone certification through an authorised channel.
  
• Strong experience with VMS, servers, and storage systems.
  
• ITIL Foundation certification.
  
• Strong troubleshooting and root-cause-analysis skills.
  
• Experience handling OEM technical support and escalations.
  
• Strong documentation and mentoring capability.
  
• Good knowledge of system monitoring, recording, retention, and failover.
  
• Ability to comply with airport security, HSE, and cyber-security requirements.