Job description
Conduct scheduled audits of SOPs, CMDB records and preventive-maintenance evidence.
Verify operational reports against ITSM system data.
Track corrective actions arising from audits and quality reviews.
Support root-cause analysis activities.
Assist in maintaining the known-error database.
Maintain quality documentation, audit records and audit trails.
Support the QC Manager in maintaining service quality across the contract.
Requirements
- Diploma/Degree in Engineering or IT.
- ISO/IEC 20000 or ISO 27001 Internal Auditor certification.
- ITIL Foundation.
- Minimum 4 years of experience in quality or service-management support.
- Strong attention to detail and analytical ability.
- Good documentation and audit-record management skills.
- Understanding of ITSM and quality-management processes.
- Must comply with airport HSE, cybersecurity and security requirements.