Position: Key Account Manager Job Overview We are seeking a dynamic and results-oriented Key Account Manager (KAM) to manage and grow strategic customer accounts. The ideal candidate will have strong experience in B2B account management, enterprise sales, customer relationship management, and solution selling, with a proven ability to retain key clients, identify business opportunities, drive upselling and cross-selling, and build long-term customer partnerships. Candidates with experience in Background Verification (BGV), Employment Screening, Identity Verification, Compliance, IT, Technology, Saa S, or related industries are highly preferred. Key Responsibilities Manage and develop a portfolio of key enterprise and corporate accounts in Oman. Build and maintain strong, long-term relationships with key decision-makers and stakeholders. Act as the primary point of contact for assigned strategic customers. Understand customer business requirements, challenges, and objectives and recommend suitable solutions. Drive account growth, upselling, cross-selling, and revenue expansion within existing accounts. Identify new opportunities within existing customers and develop account growth strategies. Monitor customer satisfaction and proactively address issues to ensure strong client retention. Conduct regular client meetings, business reviews, presentations, and solution discussions. Develop and maintain strategic account plans for key customers. Coordinate with internal delivery, operations, technical, and support teams to ensure successful service delivery. Manage contract renewals and identify opportunities for long-term engagements. Maintain accurate account information, sales activities, opportunities, and forecasts in the CRM. Monitor account performance, revenue, profitability, and customer engagement. Stay updated on market trends, competitor activities, and customer requirements. Prepare regular account reports, sales forecasts, and business development updates. Support new client acquisition when opportunities arise within the assigned market. Build strong relationships with senior-level stakeholders and decision-makers. Requirements Bachelor's Degree or Diploma in Business, Marketing, Information Technology, or a related field.1–7 years of experience in Key Account Management, B2B Sales, Enterprise Sales, Business Development, or Client Relationship Management. Proven experience managing enterprise or strategic customer accounts. Strong track record in account growth, customer retention, upselling, and cross-selling. Experience handling the complete customer relationship lifecycle. Strong negotiation, presentation, communication, and stakeholder management skills. Ability to understand customer requirements and propose appropriate business/technology solutions. Experience working with CRM systems and maintaining account pipelines. Strong commercial awareness and understanding of B2B sales processes. Fluent in Arabic and English. Ability to work independently and manage multiple strategic accounts effectively. Willingness to travel within Oman for client meetings when required. Preferred Industry Background Candidates with experience in the following industries are highly preferred:Background Verification (BGV) companies Employment Screening & Verification Identity Verification Compliance / KYC / AML solutions IT Services & Consulting Software / Saa SERP / CRM Solutions Cloud Solutions Cybersecurity System Integrators (SI) Managed Service Providers (MSP) HR Technology / HR Solutions Digital Transformation / Technology Solutions Preferred Skills Key Account Management Enterprise Account Management B2B Sales Client Relationship Management Customer Retention Account Growth Upselling & Cross-Selling Enterprise Sales Solution Selling Stakeholder Management Contract Negotiation Client Acquisition CRM Management Pipeline Management Revenue Growth Strategic Account Planning Presentation & Negotiation Skills