The Spa & Recreation Manager is responsible for the overall management and operation of spa, wellness, fitness, and recreational facilities, ensuring exceptional guest experience, financial performance, and full compliance with the hotel s Integrated Management System (IMS), including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health & Safety Management).

Spa & Recreation Operation

• Oversee daily operations of the spa, fitness center, pool, and recreational facilities
• Ensure all services, treatments, and activities meet established quality, hygiene, and service standards
• Develop, implement, and maintain standard operating procedures for all spa and recreation areas
• Ensure facilities, equipment, and amenities are well maintained and operational at all times.

Guest Experience & Quality Assurance

• Ensure exceptional guest satisfaction by maintaining high service standards and handling guest feedback professionally
• Resolve guest complaints promptly and effectively
• Continuously innovate and improve spa and recreation offerings based on guest feedback and market trends.

Team Leadership and Training

• Recruit, train, schedule, and supervise spa and recreation colleagues
• Ensure all team members are trained in IMS, FSMS, health & safety, and emergency procedures
• Conduct performance evaluations and identify development needs
• Promote a professional, motivated, and service-oriented work culture.

Financial Management & Administration

• Prepare and manage departmental budgets, forecasts, and reports
• Monitor revenue, control costs, and maximize profitability
• Oversee inventory management, supplier coordination, and stock control
• Ensure accurate billing, cash handling, and administrative procedures.

Desired Candidate Profile