Job description

About the job Guest Experience Supervisor - QHR

Responsibilities

• Supervise the daily Front Desk operations
• Assist in the smooth and efficient running of the Front Desk
• Review the daily arrival and the departure lists
• Responsible for the room assignment according to the guest requirements
• Update room situations periodically
• Lead the team to attend all guest's inquiries, complaints, and requests in a professional and timely manner
• Ensure that the area is managed well by the respective team and deliver the brand promise
• Ensure that all Front Desk associates are familiar with the hotel's products and services, current promotions, policies, and other important information
• Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Carry out any other reasonable duties and responsibilities as assigned

Requirements

• Higher Diploma or above in Hotel Management or related discipline
• Minimum 2 years' experience in similar capacity in luxury hotels
• Courteous, service-oriented with pleasant personality
• Strong communications and interpersonal skills
• Proficiency in spoken and written English