Job Description

Roles & Responsibilities

• Ensures to deliver the brand promise and always provide exceptional guest service.
• Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
• Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.
• Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
• Ensure high standards of personal presentation and grooming.
• Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture.
• To have a full working knowledge of the restaurant floor plan / layout, all F&B offers.
• Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest.
• Establish rapport with guests in a professional manner.
• Always provide our guests with the highest level of service and attention.
• Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required.
• Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
• Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in-house database to be updated.
• Always follow the restaurant Order of Service and Standard Operating Procedures.
• Follow all ongoing training procedures as set out by your mentor and the management.
• Report for duty on time and prepared for your shift.
• Adhere to agreed break times.
• Follow opening and closing procedures and complete all duties as required by the management and the Supervisor.
• Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear.
• Ensure all tables are laid in accordance with the SOP.
• Be ready and prepared for service.
• Engage with and contribute to service briefings.
• Take instructions from your supervisor and manager, anticipate their requirements.
• Work with your Supervisor in order to control your section.
• Assist the Supervisor in controlling your section in the restaurant.
• Follow the Order of Service at all times, responding to the shift in charge instructions.
• Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
• Ensure that individual Mise en Place for each order is known and placed on the table.
• Understand guests to be prioritized VIP s, unhappy guests & regulars.
• Communicate guest preferences to your supervisor in order to build guest profiles.
• React promptly and deal with any issues, complaints, breakages & spillages.
• Communicate any issues to your supervisor and management promptly.
• Restock the station on time following the procedures.
• Ensure a high level of cleanliness is maintained throughout the restaurant.
• Complete relevant checklists correctly and honestly.
• Respond to changes in the F&B function as dictated by the industry, company, and hotel.
• Grow and improve skills and abilities through the appropriate training, assessment, and performance.
• Operate the micros system effectively and present the bill and take payments correctly.
• Handle all operating equipment carefully avoiding abuse and minimizing breakage.

Desired Candidate Profile