Job Description

Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

With us you will:

• Develop capabilities and features for Digital channels and contribute and ensure to generate revenue (as of 2022 and 10% year on year increase) and overachieve sales targets for digital channels.
• Manage adobe and Google Analytics, tagging, insight and reporting.
• Operationally manage the Digital channels to maintain agreed SLA and uptime. Deliver Digital Marketing related roadmap and activities to increase channel revenue.
• Work closely with UI/UX team & web developers to ensure best experience for customers using ecommerce channels.
• Manage reconciliation and refund activity for customer. Work closely and coordinate with Consumer, Enterprise, Telesales, Finance and Legal teams to manage stakeholder requirements.
• Provide analysis and reports on metrics such as daily/weekly/monthly sales by product, category, campaign, and channel.
• Create business cases along with Finance, campaigns and manage Software product lifecycle.
• Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.

Skills

Apply if you have:

• Bachelor’s degree is in Business Administrations/ IT/ e-business or equivalent
• 6 years of relevant experience in similar role preferably in telecommunication sector with an experience and expertise in Digital operation management and Digital Sales, Product Ownership & Management, Digital Content Management, and digital Revenue management.
• Certifications in Agile SCRUM, Prince 2
• Experience in Digital operation management, Product Ownership & Management.
• Knowledge in Digital Content Management & Digital Revenue.

Commitment

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.

Education

Bachelor degree in Computer Science or Engineering