Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

OurTeam:

Our team is our greatest asset and the key to our success. Wedemonstrateour beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, businessassociatesand colleagues, weseekto deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellentservice,andpassion. 

Who We LookFor:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities:

• Warmly greet guestsupon arrival and providea high levelof personalized service.

  
  
  

• Manage spa bookings and schedules, ensuringaccurateand efficient appointment coordination.

  
  
  

• Handle guest inquiriesin person, over the phone, or via email, providing detailed information about treatments, services, and products.

  
  
  

• Process paymentsandmaintainaccuratebilling and transaction records.

  
  
  

• Coordinate with therapists and spa staffto ensure smooth guest flow andtimelyservice delivery.

  
  
  

• Maintain cleanliness and ambianceof the reception area to reflect luxury standards.

  
  
  

• Promote spa services and retail products,supporting sales targets and guest satisfaction.

  
  
  

• Comply withall Four Seasons’ policies and procedures

  
  
  

• Introduce guests to spa services practitioners (massage therapists and fitnessinstructors,etc.)

  
  
  

• Ensure Golden is used at thereceptionand all relevant guest details are given to the Therapist

  
  
  

Preferred Qualifications andSkills:

• 2-4years ofexperiencein a similar position with a luxury hotel or resort

  
  
  

OurOffering:

• Deeply instilledvalues-basedcompany culture

  
  
  

• Opportunities to build a successful career with global potential

  
  
  

• Uniquestrong culture - diversity of50different nationalities

  
  
  

• Living accommodation in a high quality, well-resourced apartment

  
  
  

• Excellent Training and Development opportunities

  
  
  

• Employee Recognition Programs​

  
  
  

• Complimentary nights at FS Hotels Worldwide 

  
  
  

• Paid annual home leave tickets

  
  
  

• Complimentary meals in employee restaurants

  
  
  

• Free transportation to work

  
  
  

• Medical coverage

  
  
  

WorkAuthorization:

TheHotel will apply forthe workauthorization for a successful candidate.

Learn more about employment with FourSeasons:

You could also learn more about employment with Four Seasons via the following channels:

https://www.facebook.com/FourSeasonsJobs

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

http://jobs.fourseasons.com

https://twitter.com/FourSeasonsJobs