Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world s largest organizations and critical infrastructure in more than 68 countries and we re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will:

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
• Develop and maintain core competency on Nozomi Networks entire product line and technologies.
• Create knowledge base content where none exists while updating existing to correctly position solutions.
• Understanding of critical account infrastructure and technical environments.
• Provide white-glove treatment for critical accounts.
• Replicate and reproduce customer issues in the lab prior to escalating issue internally.

Desired Candidate Profile

To be successful in this opportunity, you will have:

• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
• Experience in network security in a support, design, consultancy or operations role.
• Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
• Knowledge of common networking, security protocols and applications.
• Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
• Strong knowledge of information security principles.
• Excellent troubleshooting skills.
• Strong communication (written/verbal) and presentation skills.
• Solid working proficiency in both written and spoken English.
• Ability to operate in settings with strong confidentiality and data privacy protocols.
• Comfortable using FreeBSD.
• Knowledge of PostgreSQL.
• Bachelor s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
• Experience in the field of ICS (Industrial Control Systems) security projects.