Job description

• Manage preventive and corrective maintenance performance for all Radio Communications systems, including radio dispatch, voice/VHF, RFID, and related support systems.

• Lead subject-matter experts and ensure adequate technical coverage, competency and certification within the team.

• Review and approve method statements, SOPs, preventive-maintenance schedules and technical procedures.

• Lead root-cause analysis and problem management for major and recurring incidents.

• Monitor SLA performance, system availability, maintenance completion, and repeat-incident reduction.

• Report technical and operational performance to the Service Delivery Manager.

Desktop support certification such as CompTIA, Microsoft, or equivalent.

• ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.

•*Minimum 4 years* of hands-on experience supporting the relevant systems in a comparable environment.

• Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.

• Strong diagnostic, troubleshooting, and root-cause-analysis skills.

• Experience coordinating with OEMs and managing technical escalations.

• Good documentation, knowledge-transfer, and mentoring capability.

Bachelor's Degree or Diploma in Engineering, IT, Telecommunications, Electronics, or a related discipline.

• Minimum 10 years of hands-on experience with relevant radio communication systems in a large enterprise or airport environment.

• Proven experience in team leadership, technical supervision, and mentoring.

• Relevant certification or product training in radio/voice systems, VHF, RFID, or frequency-management systems, ITIL Foundation certification.

• Strong technical knowledge of radio communications, dispatch systems, voice/VHF infrastructure, and RFID technologies.

• Experience managing OEM relationships, vendor escalations, and technical support cases.

• Strong troubleshooting, root-cause analysis, problem-solving, and documentation skills.