Job description

 Represent the hotel as the primary face of traditional hospitality in the lobby. Create a warm, welcoming first impression for arriving guests and visitors by serving traditional Arabic coffee (Gahwa) and dates, providing general assistance, and sharing information about hotel services and outlets. 


Guest Welcoming & Engagement

• Greet all guests and visitors entering the hotel lobby with genuine warmth and traditional hospitality.
  
• Offer and serve fresh Arabic coffee (Gahwa) and dates according to cultural etiquette and standards.
  
• Engage guests in friendly conversation to make them feel valued and at home.
  

• Answer guest inquiries regarding hotel amenities, services, operating hours, and local attractions.
  
• Provide accurate directions within the hotel property and surrounding areas.
  
• Assist the concierge and front desk teams by guiding guests to their destination or point of contact.
  

• Actively promote the hotel’s restaurants, lounges, spa, and promotional offers to lobby guests.
  
• Encourage visitors to explore and utilize hotel outlets.
  

• Prepare and brew traditional Arabic coffee daily following hotel standards and authentic recipes.
  
• Maintain the cleanliness, organization, and visual presentation of the Arabic coffee station, traditional dallahs (pots), finjans (cups), and presentation trays.
  
• Ensure adequate stock of coffee, spices, dates, napkins, and service items throughout the shift.