Job description

Will be the first point of contact for QIB Dafna Westbay Tower. Responsible for handling front office reception and administrative duties to ensure that company's front desk objectives are met in effective and efficient manner.

DUTIES & RESPONSIBILITIES

Your duties and responsibilities will include, but are not limited to:

• Welcome clients, guests, visitors, and workers by greeting them, determining the nature of their business, and directing them to the appropriate person courteously and professionally.
• Provide excellent service and assistance to residents and management.
• Greet guests of residents and obtain approval before allowing an unknown guest or visitor to proceed.
• Monitor lobby traffic and notify residents of deliveries and arriving guests after receiving their approval.
• Address residents’ concerns and issues in accordance with the company’s customer service standards.
• Assist residents with the timely resolution of housekeeping and maintenance issues to ensure satisfaction. Receive intercom calls and communicate residents’ concerns to the Facilities Management team.
• Assist with residents’ move-ins and move-outs whenever required.
• Inspect tower common areas and report any concerns to the appropriate department.
• Communicate residents’ and visitors’ comments, complaints, and requests to the relevant departments and managers.
• Assist the Property Management team in coordinating tenant availability during scheduled preventive maintenance works and regular maintenance activities.
• Support the Facilities Management team by providing access to units during preventive maintenance works when residents are unavailable and have authorised the use of emergency keys.
• Assist the Property Management team in tracking maintenance requests to ensure proper action and timely completion.
• Assist the Property Management team in providing tower and viewing support to potential clients.
• Carry out any other duties that may arise or be assigned in support of Betterhomes and its divisions.

Skills

REQUIRED SKILLS

• Strong interpersonal skills, as the role requires frequent interaction and communication with building residents and guests.
• Professionalism, initiative, and problem-solving abilities.
• Customer service skills.
• Ability to multitask.
• Strong time-management and organisational skills.
• Arabic Speaker

Work Location: In person