Job Role: Leads the team and oversees end-to-end payment operations. Coordinates with business and IT stakeholders. Manages escalations and reports performance to senior management.

The Payment Operations Manager leads the end-to-end payment operations team, ensuring smooth execution of all payment activities. This role acts as the bridge between the business, IT, and banking partners, while managing escalations and reporting performance metrics to senior leadership.

Key Responsibilities:

• Lead and manage the Payment Team, providing direction and support.
• Oversee payment processing, reconciliation, reporting, and issue resolution.
• Coordinate with internal departments (Finance, IT, Taxpayer Services) and external stakeholders (banks, vendors).
• Monitor SLA compliance and manage escalations.
• Prepare and present periodic performance and risk reports.

Desired Candidate Profile

Qualifications Required:

• Bachelor s degree in Finance, Accounting, Business Administration, or a related field. (Master s degree or MBA is a plus.)
• Professional certifications such as CAMS, CIMA, or CPA are advantageous.

Experience Required:

• 7 10 years of experience in payment operations, banking, or financial services.
• Minimum 3 5 years of leadership experience managing a payment or finance operations team.
• Proven experience in:
• Payment processing and reconciliation
• Working with ERP/financial systems and payment platforms
• Interdepartmental coordination (especially with Finance, IT, and external banks/vendors)
• Handling SLA monitoring, issue resolution, and performance reporting