Job description

About the job Front Desk Associate - QHR

The Associate Experience:

The hiring hotel believes that exceptional work deserves exceptional care. They are offering a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

- A competitive salary and benefits package

- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl

- A birthday day off (because your milestones matter!)

- Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with them.

Your Role:

Reporting to the Front Office leaders, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
• Handle guest requests, questions, and concerns effectively and promptly.
• Promote a professional team environment.
• Follow department policies, procedures, and service standards.
• Performs any and all other tasks assigned by management.
• Always upholds the highest standard of internal and external customer service.
• Ensure all emails are actioned and completed as per request.
• Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.
• Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.
• Resolve guest issues within your capabilities, ensuring guest satisfaction.
• Communicate effectively with Guests, Hotel Associates, Managers and Directors.
• Daily completion of all record sheets, filled out correctly and filed accordingly.
• Note any outstanding issues and communicate with your senior Manager.
• Maintain the Rosewood handover log for the next shift, noting any services that are pending to ensure follow up and completion.
• Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)
• Communication of all issues to HOD/Manager/Supervisor.
• Flexibility to cover shifts and responsibilities when required – (Night Shift, Day Shift)
• Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.
• Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.
• Be inquisitive and share knowledge.
• Ensure you have an excellent knowledge of products and services available both internally and externally.
• Ensure all special request information is logged into the guests Opera profile.
• Strive to achieve any upselling targets and assist all other departments.
• Maintain healthy inter-departmental relationship.
• Carry out, within your capability, all reasonable requests by the Senior management.
• Be able to work without supervision and lead by example at all times.
• Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.
• Collect preferences daily and enter in the guest profiles.
• Ask questions and share answers to all associates continuously.