Role Overview

• Experience Required: 5–8 years

• Core Focus: Enterprise applications, network infrastructure, and general IT operations

Key Responsibilities

• IT Infrastructure & Networks: Support, monitor, and maintain servers, network systems, and application performance.

• App Support: Provide operational support for Oracle applications and Google Workspace / GCP.

• Maintenance & Upgrades: Perform system upgrades, patching, configuration changes, and preventive maintenance.

• Troubleshooting: Resolve technical issues and participate in Root Cause Analysis (RCA).

• ITIL Operations: Handle incidents, service requests, and changes using ITIL best practices while meeting SLAs.

• Documentation & Coordination: Work with vendors/internal teams and maintain technical documentation and SOPs.

Key Requirements

• Experience: 5–8 years in IT Applications, Infrastructure, or Network Support.

• Core Systems:

  • Oracle: Experience with Oracle EBS, Fusion, or Oracle Database.

  • Google: Experience with Google Workspace (Admin Console) or Google Cloud Platform (GCP).

  • OS & Hardware: Good understanding of Linux and Windows Server environments.

• Networking: Strong knowledge of TCP/IP, DNS, DHCP, VPN, routing, switching, and firewalls.

• Process & Tools: Knowledge of ITIL practices and ITSM tools (ServiceNow, Jira, or Remedy).

Preferred Qualifications

• Education: Bachelor's degree in CS, IT, or a related field.

• Certifications: Oracle, Google, Microsoft, Cisco (CCNA/CCNP), or Cloud certifications.

Desired Candidate Profile

NA