Job description

The Senior Director, Academic Services is a new position within the Education Office at Carnegie Mellon University in Qatar, reporting to the Senior Associate Dean, Education. The Senior Director has primary responsibility for academic advising and student success, course scheduling and registration management, and student financial services, and supervises a team of four academic advisors, the Director of Student Academic Success, and the Manager, Student Financial Services.

Strategic Leadership

In collaboration with the Senior Associate Dean, Education, the Senior Director develops and manages a strategic vision for student services, including:

• Monitoring overall student progress toward degree completion to identify and address problem cases and systemic issues;
• Ensuring students have adequate information to make informed decisions about course and degree options, and are aware of and in compliance with academic policies;
• Identifying recurring student concerns and proposing institutional solutions;
• Partnering with the Director of Student Academic Success to manage academic action plans and success interventions for students on academic probation or warning;
• Ensuring students receive accurate financial aid counseling and are prepared to meet their financial obligations, in partnership with the Manager, Student Financial Services.

Operational Management

The Senior Director also takes responsibility for:

• Working with academic programs and student advisors to identify course needs and scheduling constraints;
• Managing creation of the course schedule, room assignments, and final exam schedule each semester;
• Ensuring accurate entry and integration of data (e.g., course descriptions, faculty and advisor assignments, degree audits) across enrollment management technology platforms;
• Supervising the degree certification process.

Desired Qualifications

• Bachelor's degree required; Master's degree preferred
• 8+ years in higher education with progressive leadership responsibility, including direct supervisory experience
• Experience in academic advising and/or enrollment services strongly preferred
• Familiarity with financial aid counseling and student financial services operations
• Proficiency with enrollment management and student records technology platforms
• Knowledge of and experience at Carnegie Mellon University and/or Education City, Qatar preferred

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insuranceas well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

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Position Type

Full Time/Part time

Pay Basis

More Information: 

• Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. 

  
  

• Click here to view a listing of employee benefits

  
  

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

  
  

• Statement of Assurance