Exceptional hospitality starts with you

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an assistant gym manager, you’re not just helping oversee daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities include:

• Assist in managing the daily operations of the spa, fitness center, pool, and wellness facilities.
• Ensure all guest areas are maintained to the highest standards of cleanliness, presentation, and functionality.
• Monitor daily schedules, therapist allocations, fitness classes, and facility utilization.
• Conduct regular inspections of treatment rooms, gym equipment, pool facilities, changing rooms, and wellness areas.
• Ensure all operating procedures and luxury service standards are consistently followed.
• Support implementation of wellness programs, fitness activities, and special events.
• Welcome guests and members with professionalism and personalized service.
• Handle guest inquiries, requests, feedback, and complaints promptly and effectively.
• Conduct facility tours for prospective members and hotel guests.
• Ensure all guests receive accurate information regarding treatments, memberships, fitness programs, and wellness services.
• Drive guest satisfaction and encourage repeat visits through exceptional service delivery.
• Oversee fitness instructors, pool attendants, and wellness staff.
• Support fitness assessments, gym inductions, and wellness consultations.
• Coordinate group fitness classes, wellness workshops, and recreational activities.
• Ensure safe operation and proper use of fitness equipment.
• Promote healthy lifestyle initiatives and wellness programs to guests and members.
• Supervise spa reception, therapists, fitness instructors, pool attendants, and support staff.
• Assist with recruitment, onboarding, training, coaching, and performance management.
• Conduct daily briefings and departmental meetings.
• Ensure adequate staffing levels and schedule coverage for spa, fitness, and pool operations.
• Foster teamwork, motivation, and a positive working environment.
• Support achievement of departmental revenue and profitability targets.
• Promote spa treatments, retail products, memberships, personal training, and wellness packages.
• Monitor daily sales performance and recommend strategies to increase revenue.
• Assist with forecasting, budgeting, and financial reporting.
• Ensure effective upselling and cross-selling practices are implemented by the team.
• Monitor inventory levels of retail products, amenities, linens, equipment, and operating supplies.
• Conduct monthly inventory counts and stock control procedures.
• Assist with ordering, receiving, and storage of products and supplies.
• Maintain accurate operational records, reports, and guest profiles.
• Ensure all maintenance issues are reported and followed up promptly.
• Ensure compliance with hotel policies, health regulations, and safety procedures.
• Maintain sanitation standards throughout all facilities.
• Conduct regular safety inspections and risk assessments.
• Ensure emergency procedures are understood and followed by all team members.
• Monitor pool safety standards and fitness equipment maintenance.

What it takes to make the stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an award-winning workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.