Exceptional hospitality starts with you

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special.
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence.
• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
• Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized.
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being.

As a hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. A hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Meet and greet guests as they arrive, check whether they have reservations and special requests, offer choice of seating, then escort them to their table and present the menu.
• Read, maintain, and make daily entries in the reservation system to coordinate communication between shifts and management.
• Maintain proper set-up of the dining room according to the reservations, table plan, and layout.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay.
• Have a good knowledge of the restaurant's seating arrangements.
• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.
• Practice Hilton grooming standards including uniform dress code, cleanliness, and personal hygiene.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.

Join an award-winning workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.