Assist in managing the daily operations of the Reservations Department. Supervise and support reservation agents to ensure accurate and timely handling of bookings. Monitor reservation requests, cancellations, amendments, and special arrangements. Ensure all reservations are processed according to hotel standards and procedures. Support revenue optimization by monitoring room availability, rates, and restrictions. Coordinate with Revenue Management regarding promotions, inventory control, and rate updates. Handle guest inquiries, VIP bookings, and complex reservation issues. Ensure proper follow-up on guest requests and special occasions. Review reservation reports and identify discrepancies or operational concerns. Train, coach, and guide reservation team members. Ensure compliance with hotel policies, standards, and procedures. Maintain effective communication with Front Office, Sales, and other departments. Assist in preparing departmental reports and performance updates. Support the Reservation Manager during peak periods and operational requirements. Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred. Candidate must be currently available in Qatar. Minimum 2–3 years of experience in hotel reservations, preferably within a 4-star/5-star hotel environment. Previous experience in a luxury hotel or international hotel brand is an advantage. Proven experience in handling reservation operations, supervising team activities, and ensuring smooth daily workflow. Good knowledge of Opera PMS, CRS, and online booking platforms is preferred. Knowledge of hotel revenue management practices, room inventory control, and rate management is an advantage. Strong communication, leadership, and problem-solving skills. Ability to work under pressure and manage multiple priorities in a fast-paced hotel environment.

Skills: Customer Relationship Management, Effective Communication, Strategic Planning