Job description

As the Director of Operations, you are the strategic leader managing all day-to-day operations of our 5-star luxury resort. Serving as the General Manager’s primary second-in-command, you will oversee the seamless execution of guest experiences, property maintenance, and financial performance across all operational departments.

Given the extensive scope of our culinary offerings, a proven background in high-volume, luxury Food & Beverage operations is strictly required for this role.



1. Strategic Leadership & Resort Oversight

• Act as the primary deputy to the General Manager, assuming full operational and decision-making responsibility for the resort in the GM’s absence.
  
• Synchronize the operational strategy across all 9 reporting departments to ensure compliance with 5-star luxury standards (e.g., Forbes Travel Guide, Leading Hotels of the World).
  
• Drive resort profitability by maximizing revenue, managing labor efficiency, and controlling operational expenses across all divisions.
  

• Rooms & Guest Experience: Front Office, Housekeeping, and Laundry. Maintain flawless resort aesthetics, strict inventory control, and personalized guest arrival/departure experiences.
  
• Food & Beverage (F&B) & Culinary: F&B Outlets and Kitchen. Leverage your deep F&B background to elevate our culinary identity, drive high-margin banqueting/outlet revenue, and maintain strict food safety and cost controls.
  
• Wellness & Leisure: Spa and Recreation. Oversee luxury wellness programming, guest activities, and spa profitability.
  
• Support & Safety: Engineering and Security. Partner with the Chief Engineer on preventative asset maintenance and capital expenditure (CapEx) planning. Ensure the absolute safety, privacy, and physical security of guests and assets.
  

• Analyze guest feedback (Net Promoter Scores, online reviews, guest comment cards) to identify trends and implement immediate corrective actions.
  
• Maintain a visible presence on the floor during peak operational hours to interface with VIP guests and handle complex service recovery situations.