Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role: 

The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do: 

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible 

  
  
  

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 

  
  
  

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone; 

  
  
  

• Resolves guest complaints, and find opportunities to recognize and personalize the service

  
  
  

• Adhere to Four Seasons Hotel’s standards as well as policies and procedures

  
  
  

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook

  
  
  

• Works harmoniously and professionally with co-workers and direct superior

  
  
  

What you bring: 

• One + years experience working within a luxury hotel or similar environment is considered an asset 

  
  
  

• Excellent interpersonal skills and communication skills 

  
  
  

• Cross cultural sensitivity, and customer service orientation

  
  
  

• Guest centricity and understanding the importance of guest’s preferences. 

  
  
  

What we offer: 

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in a high quality, well-resourced apartment　

Excellent Training and Development opportunities

Employee Recognition Programs​

Complimentary nights at FS Hotels Worldwide

Paid home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization:

Hotel will apply for the work authorization for a successful candidate.　

Learn more about employment with Four Seasons:

You could also learn more about employment with Four Seasons via the following channels:

https://www.facebook.com/FourSeasonsJobs

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

http://jobs.fourseasons.com

https://twitter.com/FourSeasonsJobs