Job description

* Manage relationships with key bulk water customers to ensure high service levels and customer satisfaction.

* Oversee the installation, maintenance and performance of water metering systems, ensuring metering accuracy and data reliability.

* Provide technical support on water metering, billing, and operational issues while coordinating timely resolution with internal teams.

* Monitor water consumption, service performance, and operational data, preparing reports and recommendations for continuous improvement.

* Coordinate with operations, metering and customer service teams to ensure uninterrupted service delivery.

* Ensure compliance with ISO standards, Health & Safety regulations and company operational policies.

* Maintain accurate technical documentation, customer records and support customer engagement initiatives.


Requirements* Bachelor's degree in Mechanical Engineering, Civil Engineering, or a related discipline.

* Minimum 9 years' experience in key account management, water distribution systems, or utility operations.

* Strong knowledge of water distribution networks, bulk water operations, and smart metering technologies.

* Proven skills in customer relationship management, technical problem-solving, data analysis, and reporting.

* Fluent in English (written and spoken); Arabic is preferred.