Job Description
Roles & Responsibilities
Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi-line phone system Provide information about services, promotions, rates, schedules, and facility policies Conduct outbound calls to prospective and existing clients to promote products, services, or special offers Manage guest appointments and inquiries. Log and relay messages accurately to the appropriate departments or individuals Coordinate with internal teams to ensure timely responses and service delivery Handle basic administrative tasks such as data entry, filing, and record-keeping
Desired Candidate Profile
- Minimum 1 year experience in a similar position in the communication or hospitality industry
- Exceptional communication skills in English; additional languages are beneficial
- Strong interpersonal and problem-solving skills with ability to remain calm under pressure
- Basic computer skills, including familiarity with Opera System
- Customer-oriented with a positive attitude and team player mentality