Job Overview:

The HR Generalist is responsible for managing and executing a wide range of HR functions with a focus on policies, regulations, and procedures specific to the hotel industry. This role requires expertise in international hotel chains, ensuring compliance with local labor laws and global corporate standards. The HR Generalist will support the organization's human resources strategy by developing, implementing, and maintaining HR policies and practices that align with the company's goals and values.

Key Responsibilities:

Policy Development and Compliance:

• Develop, implement, and update HR policies, and procedures in line with local labor laws and international hotel standards.
• Ensure compliance with legal regulations, corporate policies, and industry standards.
• Serve as the primary point of contact for audits and inspections related to HR practices.

Employee Relations:

• Act as an advisor to management and employees on HR-related matters, ensuring alignment with hotel policies and practices.
• Manage conflict resolution, disciplinary actions, and grievance procedures effectively and professionally.
• Promote a positive work culture by implementing employee engagement initiatives.

Recruitment and Onboarding:

• Collaborate with department heads to understand staffing needs and source talent that aligns with the brand's service standards.
• Manage the end-to-end recruitment process, from job postings to interviews and offer letters.
• Oversee onboarding processes to ensure a seamless integration of new hires into the hotel's culture.

Training and Development:

• Identify training needs and develop programs to enhance employee skills, particularly in customer service and hospitality-specific competencies.
• Ensure training programs meet international hotel chain standards and local regulatory requirements.
• Monitor the effectiveness of training initiatives and update them as needed.

Performance Management:

• Implement performance evaluation systems and provide guidance to managers on conducting appraisals.
• Collaborate with leadership to develop succession plans and career development programs for employees.
• Address performance issues promptly and ensure corrective action aligns with company policies.

HR Metrics and Reporting:

• Maintain accurate employee records and generate reports on key HR metrics, including turnover rates, training completion, and compliance levels.
• Use data to identify trends and recommend improvements to HR processes.

Compensation and Benefits:

• Work with the payroll team to ensure accurate and timely processing of employee salaries and benefits.
• Benchmark compensation packages against industry standards and make recommendations for adjustments.
• Address employee inquiries regarding compensation, benefits, and policies.

Compliance and Risk Management:

• Monitor changes in labor laws and industry regulations and adjust policies accordingly.
• Conduct regular audits of HR processes to mitigate risks and ensure adherence to standards.
• Oversee employee visa and work permit processes to ensure compliance with local immigration laws.

HR Technology and Systems:

• Leverage HRIS systems to streamline HR operations and improve efficiency.
• Maintain data integrity and confidentiality in all HR systems and records.

Collaboration with Corporate HR:

• Act as a liaison between the property and the corporate HR team to ensure alignment with global standards and strategies.
• Participate in international projects and initiatives as needed.

Skills

Qualifications:

Education:

• Bachelor's degree in Human Resources, Business Administration, or a related field. A master’s degree or HR certification (e.g., SHRM, CIPD) is preferred.

Experience:

• Minimum of 5–7 years of HR experience, with at least 3 years in a similar role within an international hotel chain.

Knowledge:

• Strong understanding of HR policies, labor laws, and compliance requirements in the hospitality industry.
• Familiarity with global standards and practices of renowned international hotel brands.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in HRIS systems and MS Office Suite.