Teller Operations
- Execute branch cash and other teller-related transactions and ensure compliance with the approved policies/ procedures and the applicable regulatory guidelines.
- Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the general ledger.
- Submit teller end of day reports and ensure accuracy and completeness of processing.
- Highlight instances of excess/ short cash noted in accordance with the duly approved policy and procedures.
- Resolve teller transaction related customer complaints timely and effectively in order to ensure customer satisfaction at all times.
- Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved.
- Report to the Head Teller any customer problems along with suggestions related to problems resolution in order to keep them informed on the branch activities and seek assistance for unresolved issues.
Policies, Systems, Processes & Procedures
- Follow all relevant functional policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Continuous Improvement
- Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
Policies, Systems, Processes & Procedures
- Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
Statements and Reports
- Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
Quality, Health, Safety, & Environment
- Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
Related Assignments
- Perform other related duties or assignments as directed.
Other Accountabilities
Key Interactions
Internal
- Compliance
- HR
- Operations & IT
- Other consumer business segments
- Service Quality
External
- Customers
- Various vendors and agencies
Skills
Competencies
- Integrity/Ethics
- Interpersonal Skills
- Planning
- Quality
- Risk Management
Skills
- Bilingual language skills in English and Arabic
- Communications
- Customer Service
- Personal Banking
Education
- Diploma in Business or equivalent