.Job Summary

•   To provide business operations support to Vehicle Finance team 

•   Assist customers (Retail & Corporate) with necessary documents & provide after sales services.

•   Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.

•   Maintain quality and compliance management

•   As a backup for all operational work & customer services issues.

Key Accountabilities

•   Customer service & interactions.

•   DIM update, Archiving & all VF Ops related assigned tasks.

•   Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ issuance of obligation letter / plate number change letter / Customs letter).

•   Compliance to Vehicle Release process & procedures (Corporate & Retail).

•   Preparing IPG for corporate customers.

•   Ensure full adherence to bank policy, procedure & SOP.

•   Ensure professional and ethical standards are maintained at all levels.

•   Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.

•   Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank.

Skills

Education

• Bachelor’s Degree, preferably in business administration, finance, economics or a related subject