Job Summary

The Tenant Relations Executive is responsible for building strong tenant relationship. By engaging tenants in regular performance discussions, you gain a deep understanding of customer needs, business direction and future growth plans with regards to retail space requirements.

Job Responsibilities 1

Maintain good landlord-tenant relationships.

Track and analyze the performance of tenants.

Engage Tenants on performance discussion and opportunities for expansion.

Conduct regular meetings with tenants to understand their business needs and directions.

Liaise with tenants on complaints, operational feedback, and leasing matters.

Support the Central Leasing team in terms of lease management and administration.

Ensure tenants adhere to the lease terms.

Ensure property tax levied is in line with committed rentals.

Analyze tenants’ sales data for reporting.

Provide management, malls and other departments with relevant leasing reports when required.

Assist CM/GM on yearly budgeting, forecast with respect to income arising from Leasing activities.

Skills

Job Knowledge & Skills

Experienced and proficient in verbal and written communication and preparing reports.

Understanding of consumer marketing, accounts, and contract laws

Knowledge of retail marketing in a shopping mall environment

Knowledge of advertising campaigns, press releases and the development of other strategic communications.

Excellent communications skills, working effectively with media and the public.

Competent in formal report writing and presentation skills.

Demonstrated supervisory and mentoring skills.

A team player with the ability to work independently.

Proven ability to influence people (internally and externally)

Ability to work under pressure

Job Experience

Minimum 5+ years of total experience

Minimum 3 years of experience in Specialty/industry relevant (required)

A minimum of 2 years in GCC is preferred. 

Competencies

Accountability

Collaboration

Customer Surveys L2

Data Administration L2

Direct Customer Interface L2

Escalation Procedures L2

Leadership

Quality

Resilience

Tenant management skills L2

Education

Bachelor's Degree in Business Administration or any related field