Job Summary

Responsible for providing consistent high-levels of customer service to all restaurant guests by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials.

Job Responsibilities 1

Principal Accountabilities

• Takes orders from customers and ensure these are given to the appropriate person to execute.
• Serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.
• Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• Practice good customer relations and attend to customer complaints / queries satisfactorily
•  

Job Responsibilities 2

1. Open and close shifts according to server checklist.

2. Delivers food from kitchen to the guest ensuring accuracy and timeliness.

3. Ensures quality standards in service implementation.

4. Complies with the standards set for practices to ensure food safety.

5. Takes orders accurately from the customer and suggests promoted items in applying up-selling steps as per guidelines.

6. Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair

7. Follow the company cash handling procedures and ensures that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the restaurant.

8. Actively use up selling techniques to exceed guest expectations and increase revenue

9. Complies with the grooming, hygiene, safety and sanitation standards at all times.

10. Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests

11. Collects feedback from guests, handle their complaints and report them to the leaders.

12. Maintain a good and professional communication with colleagues and leaders.

13. Attends and participates in all briefings and trainings.

14. Performs assigned schedule and duties.

Skills

Job Knowledge & Skills

• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services.

• Sales Knowledge of principles and methods for showing, promoting, and selling products or services.

• Experience in food & beverage service

• Familiarity with the composition of all restaurant menu items

•

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Total  2 year(s) On Job     1 year(s) GCC    1 year(s)

Competencies

Collaboration

Accountability

Resilience

Quality

Leadership

Food Safety and Sanitation L1

Product and Service Knowledge L1

Adminstrative Services L1

Guest Relations L1

Food and Beverage Quality Management L1

Education

High School Diploma in Food and Beverage related course