Office Administrator - Medical & Life

Nasco Qatar - قطر - Doha

Job Purpose


Responsible for managing Insurance related plans and processes, claims and coordination related matters for the Group of companies. Provide a range of administrative, and organizational support to the Medical & life department as well as the whole sales team. Manage and evaluate administrative requests from/within the department and ensure all are within corporate guidelines, 


Key Responsibilities

·  Main work coverage includes Medical, life and Travel policies.

·  Builds and maintains business relationships with clients by addressing their concerns, issues and queries related to policy, claims, network, approvals, benefits, including amendments.

·  Assessing clients' current and future insurance needs.

·  Provide relevant support to Manager including monitoring of deadlines and ensure that reports are completed on time.

·  Manage all types of correspondence, requests, and inquiries.

·  Refer all related requests to policy to ensure efficiency, minimizing errors and timely administration.

·  Arrange insurance cover for clients with the insurance provider and ensure medical cards are obtained and delivered to clients within time frame.

·  Claims handling process. Monitoring of claims, update clients list in a comprehensive manner; Check policies to ensure coverage of reimbursement claims (eligibility, submission, TAT, settlement, and payment).

·  Provides detailed consultation to members regarding their benefit schedule or claims on dispute and overall coverage and exclusion.

§ Investigates, negotiates, and settles routine claims over the phone or by mail.

·  Receives and evaluates claim documents from clients before sending out to insurance providers, checks any missing essential requirements which might cause delay, then requests it from client for a complete submission meeting the standard turnaround time.

·  Provide assistance to internal request from Sales Team.

·  Handles and operates portal access provided of insurance providers.

·  Assist in comparison of benefits.

·  Ensures premiums are paid and coordinate billing cases.

·  Keep detailed computer records and secure documents requested for Audit; Prepares and upload files for documentation in the shared folder and other related record keeping.

·  Other tasks as deemed needed by the department manager.



Skills and Experience

  • Bachelor’s Degree of Science in Nursing is preferred.
  • Proven insurance industry experience with individual and group insurance products.
  • Excellent written and oral English communication skills
  • Ability to work to tight deadlines and deliver results to short timescales.
  • Good knowledge of Microsoft Office/other PC based applications
  • Solid foundation knowledge of insurance claims processing.
  • Commitment and energy for long-term challenging environment
  • Knowledge of office procedures.
  • Knowledge of data entry equipment and office practices and procedures.



تاريخ النشر: اليوم
الناشر: LinkedIn
تاريخ النشر: اليوم
الناشر: LinkedIn