Airline Ticketing & Reservation

قطر - أم صلال

Knowledge, Skills and Abilities:

  • Must demonstrate thorough knowledge of travel industry including proficiency of at least one CRS, ticketing procedures for air travel, hotel booking and car rental requirements.
  • High level of knowledge of GDS system (Amadeus & Galileo).
  • Knowledge of airline rules and regulations, and reading fare rules.
  • Ability to work in multiple systems and programs throughout the day.
  • Ability to work independently and with a team.
  • Ability to communicate using the ADTRAV model of professionalism verbally and in writing with both internal and external clients.
  • Resolve Ticket errors
  • Queue place corrected reservations back to Quality Control as appropriate.
  • Knowledge of preferred seating process.
  • Review "Special Requests" added online and take appropriate action to support.
  • Verify ticket validity before staging a reservation for exchange.
  • Execute voids and refunds as appropriate.
  • Issue tickets and daily use of internal s, services, and databases
  • Knowledge of Direct Bill process.
  • Ability to meet and maintain performance standards defined for Operations Ticket Agent. Knowledge of Microsoft Word/Excel is preferred

 

تاريخ النشر: ١٧ مارس ٢٠١٩
الناشر: Tanqeeb.com

تاريخ النشر: ١٧ مارس ٢٠١٩
الناشر: Tanqeeb.com