Job description

Operations Officer / Supervisor – F&B Café Operations

Company: Hookies Cookies

Location: Doha, Qatar

Department: Operations

Employment Type: Full-Time

Experience Required: Minimum 2 Years in Qatar or GCC (Mandatory)

Joining: Immediate or Short Notice Preferred

Job Description

Hookies Cookies is seeking a proactive, organized, and experienced Operations Officer / Supervisor to support and oversee the smooth day-to-day operations of our café branches, kiosks, and related food and beverage activities across Qatar.

The ideal candidate should have proven experience in F&B operations, branch supervision, staff coordination, operational reporting, and maintaining service quality standards.

This position requires a hands-on professional capable of coordinating between branch teams, the central kitchen, delivery operations, and management while ensuring that all outlets operate efficiently and in accordance with company procedures.

The successful candidate will support operational execution, monitor branch performance, identify operational challenges, and assist management in maintaining consistent service, hygiene, productivity, and customer satisfaction.

Key Responsibilities

Daily Operations & Branch Supervision

• Monitor and coordinate the daily operational activities of cafés, kiosks, and other assigned outlets.
• Ensure branches open and close on time and follow established operating procedures.
• Conduct routine branch inspections to evaluate cleanliness, staff presentation, product availability, and service standards.
• Monitor product quality, preparation consistency, customer service, and operational readiness.
• Identify day-to-day operational issues and coordinate prompt corrective action.
• Support management in implementing operational improvements and standardizing procedures across branches.

Staff Supervision & Coordination

• Supervise frontline employees, monitor attendance, and ensure appropriate shift coverage.
• Coordinate staff schedules, duty assignments, and manpower requirements with management.
• Monitor employee performance, punctuality, grooming, and compliance with company policies.
• Provide on-the-job guidance and support to cashiers, baristas, and service staff.
• Report employee attendance concerns, operational misconduct, and performance issues to management.

Inventory, Production & Logistics Coordination

• Coordinate daily stock requirements, replenishment requests, and product transfers between the central kitchen and branches.
• Monitor product availability, stock discrepancies, shortages, wastage, and expiry management.
• Coordinate with the kitchen and dispatch teams to maintain timely supply of products.
• Ensure accurate documentation of stock transfers, daily consumption, and wastage reports.
• Report equipment failures, maintenance requirements, and operational disruptions to the relevant departments.

Sales & Performance Monitoring

• Monitor branch sales performance, transaction accuracy, and daily operational reports.
• Review POS closing summaries, cash reconciliation records, and operational discrepancies.
• Monitor orders received through delivery aggregator platforms and coordinate resolutions for order-related issues.
• Track service efficiency, product availability, customer complaints, and operational performance indicators.
• Prepare daily and weekly operational reports and communicate findings to management.

Quality, Hygiene & Compliance

• Ensure implementation of company SOPs, food safety practices, and hygiene standards across all assigned outlets.
• Monitor employee adherence to food handling, storage, cleaning, and product quality requirements.
• Identify operational risks and recommend corrective and preventive actions.
• Assist with outlet inspections, maintenance coordination, and operational readiness for company events or new locations.

Mandatory Employment Requirements

• Currently residing in Qatar with a valid QID.
• Eligible for immediate employer transfer, with NOC/release documentation where available, or an approved secondment arrangement.
• Available for immediate joining or within a short notice period.
• Willingness to visit different branch locations and work flexible schedules according to business requirements.

Candidates should submit an updated CV highlighting their F&B operational experience, number of outlets previously managed or supervised, knowledge of POS and inventory systems, current visa status, and availability to join.

Skills

Desired Skills & Qualifications

• Minimum 2 years of relevant F&B operational or supervisory experience in Qatar or another GCC country — mandatory.
• Previous experience as an Operations Officer, Operations Supervisor, Outlet Supervisor, Restaurant Supervisor, or similar position.
• Strong understanding of café, restaurant, bakery, kiosk, or multi-outlet F&B operations.
• Proven ability to supervise frontline teams and coordinate operational activities across different locations.
• Practical knowledge of POS systems, sales reporting, cash reconciliation, and inventory procedures.
• Ability to manage branch schedules, daily checklists, operational reporting, and stock coordination.
• Proficiency in Microsoft Excel, Word, and basic reporting tools.
• Good knowledge of food safety, workplace hygiene, customer service standards, and operational SOPs.
• Strong communication, problem-solving, time management, and organizational skills.
• Ability to work independently, prioritize operational requirements, and report effectively to management.
• Good command of written and spoken English; Arabic is an advantage.
• Valid Qatar driving license is an advantage.
• Diploma or bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.