As Guest Services Agent , you will be responsible for the following duties:
Greet, check-in, and escort guests promptly to their rooms
Address special guest preferences recorded in guest history profiles
Handle cash drawer properly as outlined in the MODOH Controller s Policy
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest s experience
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
Communicate clearly with the Night Duty Manager and Accounting Department
Establish a good working knowledge of the Hotel outlets and products

Desired Candidate Profile

As Guest Services Agent , we expect from you:
Friendly, enthusiastic, passionate, Sociable Engaging, Genuine, Organised
Minimum of 1 year of Front Office experience
Minimum 2 years of experience working in a 5-star hotel environment
Previous experience working in the Middle East Region is an advantage
Strong command of Microsoft Office products ,HMS