Position Details Position
CME Operational Performance Director

Office / Department

Reporting to
Area VP

Key Working Relationship Area VPsProduct Line Managers Project Managers Inspectors Customers Minimum Required Qualifications

Education Bachelor’s degree in engineering or a related technical discipline (Master’s preferred).

Technical knowledge Experience in testing, inspection, certification activities is a plus Practical experience of lean methods, 5S, standardized work, problem solving, VSM, Kaizen, Hoshin Kanri with evidence of real sustainable financial and behavioral results Project management certificate or experience Advanced Office 365 skills

Experience10+ years professional work experience, preferably in the testing, inspection, certification activities

Skills Presentation and communication skills Interpersonal skills, ability to quickly establish good relationships with the organization Ability to motivate, mentor and engage teams to enable them to take on new skills and translate into operations Negotiating and influencing skills to avoid the potential for internal tensions Strong leadership, team building, coaching and development skills Languages: English mandatory; Arabic, Russian, French or Portuguese are a plus Responsibilities / Authorities / Accountabilities

Primary Functions
Role Purpose

The Performance Manager drives business profitability across the CME region by deploying strategic process improvement initiatives and digital transformation programs. Leading a team of Area Performance Directors and support staff, this role executes modernization of operations, optimizes workflows, and establishes a culture of operational excellence that enhances client experience and Bureau Veritas' efficiency.

Strategic Performance & Profitability Leadership

Establish annual profitability targets for CME countries and deploy prioritized process improvement projects to achieve group-level performance goals Partner with underperforming business units to diagnose operational challenges and implement corrective actions Monitor LEAP 28 TIQ and Performance indicators to track progress and drive sustained improvement

Digital Transformation & Field Operations Modernization

Lead strategic deployment of digital systems to modernize and optimize field operations and workflows across the region Drive digitization of harmonized processes in partnership with the Digital Transformation (DxT) team Deploy Tableau digital cockpits and comprehensive TIQ/Performance KPI visualization tools Establish governance frameworks with HR, M&S, Finance, DxT, HSSE, and P&L leaders to optimize digital system adoption

Process Improvement Program Execution

Establish and monitor process improvement projects across regions, areas, and countries Review operational and administrative processes using lean methodologies to eliminate waste and streamline workflows Identify alternatives (shared services centers, resource transfers, etc.) to optimize production capacity Harmonize and replicate best-practice processes across CME for consistency and scalability Ensure end-to-end process traceability from opportunity identification through cash collection

Change Leadership & Organizational Adoption

Direct Area Performance Directors and support team in executing improvement initiatives and monitoring adoption Drive alignment through clear communications on process changes and performance expectations Embed operational excellence as a day-to-day practice and champion continuous improvement Governance, Ethics, and HSEUphold Bureau Veritas’ HSE, Ethics, and Compliance standards to the highest level in every business transaction. Model integrity, transparency, and professionalism in dealings with clients, suppliers, and internal teams.