At Zulal Wellness Resort, we are seeking a dedicated and experienced Spa Therapist to deliver exceptional, personalised wellness experiences to our guests. This role is responsible for providing a wide range of professional spa treatments in accordance with Zulal and Chiva-Som service standards, conducting thorough guest consultations, recommending appropriate treatments, and ensuring the highest standards of service, hygiene and safety. The successful candidate will demonstrate strong technical expertise, genuine care for guest wellbeing, and a commitment to service excellence, while contributing to a welcoming, professional and world-class wellness environment.
Key Responsibilities Deliver exceptional guest experiences by providing personalised, attentive and professional service throughout the guest journey. Perform high-quality spa treatments including massages, facials, body treatments, manicures and pedicures in line with Zulal and Chiva-Som standards. Conduct professional guest consultations to understand individual needs, health conditions and preferences, ensuring safe and appropriate treatment recommendations. Maintain the highest standards of hygiene and safety by preparing treatment rooms, maintaining equipment and following all spa health and safety procedures. Recommend and promote wellness services by educating guests on suitable treatments, products, wellness programmes and special offers. Support smooth spa operations through accurate guest records, inventory monitoring, daily checklists and collaboration with Spa Reception and other team members. Contribute to continuous improvement and guest satisfaction by handling enquiries professionally, addressing concerns, sharing feedback and supporting initiatives that enhance the overall spa
Qualifications & Requirements Professional Spa Certification & Experience – Internationally recognised certification such as CIBTAC, CIDESCO or ITEC, with a minimum of 2 years’ experience in a professional spa or wellness environment. Strong Technical Expertise – Sound knowledge of spa therapies, body and beauty treatments, anatomy and physiology, with the ability to deliver treatments safely and professionally. Exceptional Guest Service – Strong customer service orientation with excellent communication, interpersonal and relationship-building skills, creating a welcoming sense of connection and belonging for every guest. Demonstrated ability to collaborate effectively, resolve guest concerns professionally, manage challenges and contribute positively within a multidisciplinary team. Excellent time management, attention to detail, reliability and adaptability, with the ability to maintain consistently high standards in a fast-paced spa environment. Positive Wellness Mindset – Friendly, approachable and empathetic personality, combined with a positive, creative and innovative attitude and a genuine passion for guest wellbeing and continuous improvement.