Job Title – Data Network L1 Engineer / MPLS NOC Engineer / SD-WAN Support – L1Company – TCS (MEA) Location – Doha, Qatar Job type – Full time About Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News. Job Description:
Key Responsibilities1. Network Monitoring & Event Handling Monitor network using NMS/EMS tools (Solar Winds, PRTG, Sev One, etc.) Track alerts for: Internet Not working Services Down MPLS link down / latency / packet loss VPN tunnel down SD-WAN edge device issues Interface/utilization alerts Degradation on the link Identify service impact and classify alarms (P1/P2/P3)
2. Incident Management Log incidents in tools (Service Now / Remedy / Jira) Categorize based on service, severity, and impact Ensure timely acknowledgment and updates Follow defined SLA / TAT
3. Initial Troubleshooting Perform first-level checks: Interface status (up/down) Device reachability (ping/traceroute) Bandwidth/utilization VPN tunnel status Basic SD-WAN checks Validate whether issue is: Access issue ISP problem Device-level fault
4. Escalation Handling Escalate to L2 / OEM / ISP / Field teams Follow defined escalation matrix for P1/P2 cases Ensure no delay in high-priority incidents
5. Communication & Coordination Provide regular updates to stakeholders Support bridge calls during outages Share shift handover notes and status summary
6. Process & SLA Compliance Ensure incident lifecycle adherence Maintain proper documentation in tickets Follow SOPs and audit requirements
Required Technical Skills Basic understanding of: TCP/IP, Routing & Switching MPLS concepts (L2VPN/L3VPN – basic) SD-WAN basics (overlay/underlay) Internet & VPN services Familiarity with: Ping, traceroute, basic CLIMonitoring tools and ticketing systems.
Application Deadline: 20-Sep-2026 Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy